Latest News - UDA Technologies

UDA ConstructionOnline continues to demonstrate a dedication to delivering 5-star customer service by investing in new & improved resources to support users’ successful implementation of the #1 ranked construction management software. Most recently, the ConstructionOnline Resource Development Team has focused on publishing new resources for ConstructionOnline’s brand-new Purchasing features within the ConstructionOnline Knowledge Base. 

UDA is thrilled to share the exciting enhancements that debuted at the end of 2023 for ConstructionOnline™ Mobile—UDA’s comprehensive mobile app for construction project management. As the companion to ConstructionOnline, the latest version of CO™ Mobile has quickly become a customer favorite, offering striking upgrades to navigation, functionality, and performance to improve the user experience. Highlights of the latest update include - 

UDA Technologies will be closed Monday, December 25, 2023 and Monday, January 1, 2024 in observance of Christmas Day and New Year's Day, respectively. The UDA Custom Service & Support Team will be available by live chat, phone, and email during all other regularly scheduled days + hours:

As a part of a continued campaign to make support resources more readily accessible for ConstructionOnline™ Users, UDA recently released an update presenting best practice documentation within the Redline™ Plan upload sequence. A stand-out green icon in the bottom left-hand corner of the upload window signifies “Best practices for uploading your plans," and users can click the hyperlinked text at any point during the upload sequence to access the Redline Planroom Sheet Requirements article in ConstructionOnline’s Knowledge Base. 

With the demand for quick, quality construction projects on the rise, the need for smart, efficient, and sustainable construction management software solutions has never been greater. In addition to providing integrated, cutting-edge construction management software solutions, construction companies who choose ConstructionOnline™ also have access to its award-winning Support and Training resources. 

UDA Technologies recently released an expanded version of the Latest News blade in ConstructionOnline™ featuring a new Help & Support tab. ConstructionOnline™ Users will find the new tab—which can be accessed through the red “Help” button or bell icon in the top right corner of the platform—detailing five different support options available to them. These options include: 

UDA Technologies continues to demonstrate its commitment to delivering 5-star customer support by making customer success resources more accessible. ConstructionOnline™ Users can now find a “Schedule Training” link within the platform by clicking the “Help” button next to the Company Dropdown menu. This will take users to ConstructionOnline.com where they can schedule one-on-one training and support sessions. 

UDA Technologies will be closed Thursday, November 24, and Friday, November 25 in observance of the Thanksgiving holiday. The UDA Custom Service & Support Team will be available by live chat, phone, and email during all other regularly scheduled days + hours:

UDA Technologies reports live online chat support as the primary method of support preferred by ConstructionOnline™ users around the globe, with recent metrics showing a substantial increase in demand for chat support and a substantial decrease in demand for phone support. Corporate metrics show that 6x as many customer inquiries came in via live online chat in 2021 than in 2020, with phone support inquiries decreasing by 57% from one year to the next. 

Results from the most recent Customer Satisfaction Survey demonstrate continued satisfaction and growing loyalty within UDA’s ConstructionOnline™ client base. As a centralized hub for construction project management, ConstructionOnline™ is designed to help industry professionals around the world build better, smarter, and faster - and customer reports prove success. 

UDA Technologies has upgraded the ConstructionOnline Knowledgebase to expand upon direct access and included resources. Currently the ConstructionOnline Knowledgebase provides nearly 600 step-by-step articles & help guides to support the success of UDA clients, with new articles and updates added regularly. 

UDA Technologies announced the introduction of ConstructionOnline’s Smart Start Success Program, which provides every new company that subscribes to ConstructionOnline with a dedicated Smart Start Success Coach to support a successful implementation of the #1 rated construction project management software for construction pros worldwide.